All Star Movies: 407-939-7000  F: 407-939-7111
All Star Music: 407-939-6000  F: 407-939-7222
All Star Sports: 407-939-5000  F: 407-939-7333
Animal Kingdom Lodge: 407-938-3000  F: 407-938-4799
Beach Club: 407-934-8000  F: 407-934-3850
Beach Club Villas: 407-934-2175  F: 407-939-5150
Boardwalk Inn: 407-939-5100  F: 407-939-5150
Boardwalk Villas: 407-939-6200  F: 407-939-5150
Caribbean Beach: 407-934-3400  F: 407-934-3288
Contemporary: 407-824-1000  F: 407-824-3539
Coronado Springs: 407-939-1000  F: 407-939-1001
Dolphin: 407-934-4000 F: 407-934-4884
Fort Wilderness: 407-824-2900  F: 407-824-3508
Grand Floridian: 407-824-3000  F: 407-824-3186
Old Key West: 407-827-7700  F: 407-827-7710
Polynesian: 407-824-2000  F: 407-824-3174
Pop Century: 407-938-4000  F: 407-938-4040  
Port Orleans French Quarter: 407-934-5000  F: 407-934-5353
Port Orleans Riverside: 407-934-6000  F: 407-934-5777
Shades Of Green: 407-824-3600  F: 407-824-3460
Swan: 407-934-3000  F: 407-934-4499
Wilderness Lodge: 407-824-3200  F: 407-824-3232
Wilderness Lodge Villas: 407-938-4300  F: 407-824-3232
Yacht Club: 407-934-7000  F: 407-934-3450

 

Airport Shuttle: 407-423-5566
AMC 24 Movie Theatre: 407-298-4488
Barber Shop Appointments Main Street USA, (Magic Kingdom): 407-824-6550
Central Lost and Found: 407-824-4245
Central Reservations Office (CRO): 407-934-7639

Disney Dining Reservations: 1-407-WDW-DINE
Disney MGM Studios Production Information: 407-560-7299
Disney Switchboard: 407-824-2222
Disney Village Marketplace Information: 407-828-3800
Florist: 407-827-3505
Golf: 407-WDW-GOLF
Guest Services Mail Order: 407-363-6200
Kennel: 407-824-6568
Kid's Nite Out: 407-828-0920
KinderCare (Babysitting): 407-827-5444
Medical Care (in Walt Disney World): 407-648-9234

Pleasure Island Information: 407-934-7781
Recreation: 407-WDW-PLAY
Room Reservations: 407-W-DISNEY
Taxi Service: 407-422-2222
Telegrams: 800-325-6000

Walt Disney World Gift Certificates: 407-824-4321
Walt Disney World Transportation: 407-824-4321
Weather: 407-824-4104

Top

Telephone Information 

 

Room to Room:
Touch 7 + Room Number
If room # is not 4-digits, prior to a 1 digit room #, Touch "000"; a 2 digit room #, Touch "00", or a 3 digit room #, Touch "0".

 

Local Calls
Direct:
Touch 9 + Area Code + Number ($.75 charge to your Room)

Directory Assistance
Touch 9 + 411* ($.85 charge to your Room)

 

Local Operator
Touch 9 + 0

Long Distance Operator
Touch 9 + 00

Long Distance Calls
Direct*
Touch  8 + 1 + Area Code + Number (AT&T operator assisted day rate + 55% surcharge billed to Room).

Collect/Third Party/Credit Cards Touch 8 + 0 + Area Code + Number ($.75 charge to your Room)

Direct 800 Numbers 800, 877, and 888 numbers
Touch 8 + 1 +  Area Code + Number ($.75 charge to your Room).

Directory Assistance*

Touch 8 + 1 + Area Code + 555-1212 ($1.40 charge to your Room).

International Calls
Direct*
Touch 8 + 011 + Country Code + City Code + Number (AT&T operator assisted day rate + 55% surcharge billed to Room)

 

Collect/Third Party/Credit Card Touch 8 + 01 +  Country Code + City Code + Number ($.75 charge to your Room).

Internet Service Provider (ISP) Connection
The Resort you are staying at supports mobile computing through a dataport connection on the Guest Room telephone, with applicable charges.
Please consult with your particular Internet Service Provider (ISP) directly for the best connection closest to Orlando.
Certain 407 area code numbers that require you to dial 1 + area code, are not local Orlando numbers and will generate long distance usage fees.

 

Emergency

Touch 911

 

All 0 + long distance calls are handled and priced by:
AT&T
P.O. Box 723
Basking Ridge, NJ 07920
8 + 1 + 800 + CALL ATT (225-5288)

Rates for all operator assisted calls are available upon request.

You have the right to access the long distance company of your choice by using the appropriate company access code.

All operator service complaints may be directed to the:

FCC, Enforcement Division
Common Carrier Bureau
Mailstop 1600A2
Washington, DC 20554

AT&T Prepaid Cards are available in select Resort locations.

 

*Applicable taxes will be added. Rates subject to change.

Extra Magic Hour (Formerly Early Entry)

Resort ID card needed to enter the parks early.

Disney Pet Kennels

Disney Pet Kennels are located at or near the entrance of all the parks for the exception of Magic Kingdom. The kennel at Magic Kingdom is at the front of the TTC (Ticket and Transportation Center which also doubles as Disney's main Lost and Found.

 

Kennel Prices: effective August 2006

Resort Guests Daily $10.00
Resort Guests Over Night $13.00
Non-Resort Guests Daily $15.00

Refillable Mugs at the Resorts

Most of the WDW Resorts have a "Refillable Mug" program in their food court area which offers a refillable mug for $11.99 and you are entitled to "free" refills for the duration of your stay. The refills are available from the beverage dispensers and usually include: coffee, sodas, ice tea, and hot chocolate. No other purchase is required to get your mug or your refills.

Resort Reservation Payment Policies

There are two ways you can directly book your reservations for your Walt Disney World vacation. Both the Central Reservations Office (CRO) and the Walt Disney Travel Company (WDTC) can assist you. And while the two different Disney Offices both accept resort reservations, their policies differ significantly.

(CRO) CMs take Disney room only reservations and some code offerings and enter them into the CRS reservation system. (WDTC) CMs are trained using software that allows them to book your air, airport transfers or rental cars as well as your Disney resort just like travel agents can. (CRO) books room only and discounted room only reservations (Florida Residents, Passholders, Cast Members, AAA, etc.) using three letter codes. (WDTC) is "all-inclusive" vacations (insurance, air, transfers, rental cars, hotel, admissions, meals, and recreation).

With the Swan and Dolphin, Downtown Disney Resort Area Hotels, and the 30 or so Disney Good Neighbor Hotels, these can be booked by both (CRO) and (WDTC) but it depends on what you want. Packages for Swan and Dolphin, Downtown Disney Resort Area Hotels, and the 30 or so Disney Good Neighbor Hotels are now booked exclusively through (WDTC), but room only for Swan, Dolphin and Downtown Disney Resort Area Hotels may still be booked through (CRO). Disney Good Neighbor Hotels are only available with a package so they can't be booked through (CRO) at all. All Good Neighbor bookings come as a package (only!) with special Length of Stay Park Hopper/Park Hopper Plus passes for the exception of Ultimate Park Hoppers.

Differences in terms between CRO and WDTC:

A CRO room only reservation requires a one night's deposit within 14 days. If arrival is less than 30 days out, deposit is required at booking. The balance is due at resort check in. MasterCard, Visa, American Express, and Discover are accepted. You may also mail a check or money order. Cancellations up to the 6 day mark will have your deposit refunded in full. Cancellations after the 6 day mark will be charged the one night's deposit as a penalty. Any additional amounts that may have been paid on the reservation will be refunded in full. There is no time limit on when you can make modifications to an existing CRO reservation with no additional charge. This can be done right up to arrival.

A (WDTC) package including the "room only" Basic Package requires a $200.00 deposit within 14 days of booking. The balance will be due 45 days prior to check in. Checks, money orders, Visa, MasterCard, American Express, and Discover are accepted. Cancellation between 6 and 45 days prior to arrival will result in a $100.00 fee. Cancellation 5 days or less will incur a $200.00 fee. Any change or modification of the reservation inside the 45 day mark will incur a $50.00 fee.

WDTC Complete Terms & Conditions

The following is the complete list of the actual terms and conditions that are attached to a (WDTC) reservation:

Rates:
All rates are subject to change until package is paid in full. All rates are in U.S. dollars. If you book a package which includes air travel, purchase Travel Guard International's Trip Cancellation Insurance through Walt Disney Travel Co., Inc., and pay the insurance premium, then Walt Disney Travel Co., Inc. will not charge you an increased rate due to an increase in the base airfare of your air travel which occurs after such insurance premium payment is made. However, you may be charged an increased rate due to increases in or addition of fuel or other surcharges assessed by the airline, other surcharges, passenger facility charges, taxes or other items not part of base airfare.

Booking Procedures:
Package features for all plans are subject to change and may be based on features available at time of arrival, not those in effect at time of booking. Documents will be delivered via express service for reservations made 14 days or less prior to arrival and will incur an additional $10 fee.

Payment Procedures:
A DEPOSIT of $200.00 per reservation is due within 10 days from the date of booking. "IF THE RESERVATION INCLUDES THE PRICE OF ANY PROMOTIONAL OR PUBLISHED AIRFARES", the $200.00 deposit plus full payment of airfare must be received at time of booking or the reservation will be automatically canceled. FINAL PAYMENT is due in our office 21 days prior to guest arrival. For all packages that include airfare, final payment is due 45 days prior to guest arrival. 'Land Only' bookings made 21 days or less prior to arrival must be paid in full at the time of booking. FINAL PAYMENT can be sent to Walt Disney Travel Co., Inc., P.O. Box 10375, Lake Buena Vista, FL 32830. For overnight delivery via private courier service only, send to: Walt Disney Travel Co., Inc., 7100 Municipal Drive, Orlando, FL 32819. Please note: regular US mail service does not deliver to the Municipal Drive address. Vouchers are proof of final payment.

Cancellations And Change Fees:
For cancellations or changes, if your air travel has been ticketed, there will be a cancellation or change fee per ticket equal to the higher of $75 to $100 and the cancellation or change fee assessed by the airline. Please note that cancellation of a non refundable, published or promotional airfare results in a charge equal to the entire amount of the airfare.

For a cancellation made between 6 and 45 days prior to arrival, there is a cancellation fee of $100 per package plus any cancellation fees by hotels or other suppliers. No refunds will be given to no-shows.

For a cancellation made between 5 days or less prior to arrival, there is a cancellation fee of $200 per package plus any cancellation fees by hotels or other suppliers. No refunds will be given to no-shows.

For a change made 21 days or less prior to arrival or that results in a rate change, there is an additional change fee of $50 per package plus any change fees assessed by hotels or other suppliers.

Travel insurance is non refundable.

Change Procedure:
Changes affecting outbound flights or first night's accommodations must be made at least 6 business days prior to arrival. All existing documents must be returned to Walt Disney Travel Co., Inc. via overnight delivery service and revised documents will be delivered express at an additional cost of $10. Land portions of the booking cannot be cancelled without canceling the air reservations.

Documents:
Documents will be mailed approximately 21 days prior to arrival (after receipt of final payment). Non refundable, promotional or published airfare tickets will be mailed immediately after payment of that component of your package. Any lost or misplaced documents will result in additional fees which may not be refundable. All applicable tickets and vouchers for land bookings, excluding car rental or transfer vouchers, will be picked up by the guest at the hotel at check-in.

Refunds:
No refunds will be made for unused admission tickets or features. Any refunds as a result of changes to the package must be requested in writing within 60 days after departure and will be assessed a $25 processing fee. All documents must be returned in order to process a refund. We reserve the right to make refunds in accordance with the method that payment was received. No air refunds will be made after travel has commenced or if a flight is missed/delayed.

General Conditions And Responsibility:
Walt Disney Travel Co., Inc. shall at no time be liable or responsible in any way whatsoever for any loss, injury, or damage caused or arising in connection with any transportation, hotel or other services or products provided through Walt Disney Travel Co., Inc., or as a result of acts of God, acts of Government or other authorities, wars, civil disturbances, hijacks, thefts, or any circumstance beyond its control. Walt Disney Travel Co., Inc. reserves the right to decline, accept, or retain any guests as a participant in these packages at any time. If a package is cancelled by Walt Disney Travel Co., Inc., Walt Disney Travel Co., Inc. shall have no responsibility beyond the refund of all moneys paid by the guest or guests' agent, as the case may be, to Walt Disney Travel Co., Inc., less any amounts retained by airlines, hotels or other parties providing services or products. The terms and conditions of any transportation services provided by airlines shall be as represented by the airlines.

Reservation Information:
All passenger's full, legal names and children's ages are required at time of booking. Name changes are not permitted; reservations are nontransferable.

Air Itinerary:
Flight schedules are not guaranteed. The Walt Disney Travel Co., Inc. shall not be responsible for any airline schedule changes, delays, cancellations, or the airlines' inability to perform. Passengers are responsible for reconfirming all flights. Seat assignments are not guaranteed. If seat selection is unavailable through the Walt Disney Travel Co., Inc., seats will be assigned at airport check-in. Juniors and children must fly with an adult on the same itinerary and reservation. At this time, a government-issued photo identification is required for all air passengers 18 years and older.

Miscellaneous:
Check-In / Check-Out
Check-in time is typically between 3 and 4 p.m., and check-out time is normally between 11 a.m. and 12 noon. (During peak periods, check-in may be delayed one to two hours due to high occupancy.) Most hotels will store luggage for guests arriving before check-in time and/or departing after check-out time. Some beach hotels have check-in after 4 p.m.

National Car Rental:
If your package includes a car rental, present your rental voucher to the National Car rental desk. Renter must be at least 21 years of age; some locations may vary. Rates may be higher for drivers under 25. Renter must present a valid driver's license and either an acceptable major credit card in his or her name or credit verification. Other standard rental qualifications apply. Car must be rented for a minimum of 2 consecutive 24-hour periods. Car rental includes unlimited mileage (if car is rented and returned within the state of Florida). Additional days, additional drivers fee, Loss Damage Waiver, Supplemental Liability Insurance, Personal Accident/Personal Effects Coverage, optional refueling service and any other charges are extra. Child restraint seats must be used for children up to age 5. Child restraint seats must be requested at the time of booking for an additional charge. Seat belts should be used by all passengers. A drop charge will be added to all rentals returned outside the state of Florida. Car rental rates are based on a 24-hour period, beginning at the time of rental.

Your stay at a Disney resort includes complimentary air-conditioned motor coach transportation throughout Walt Disney World.

For any payment, modification, or cancellation questions, it is also possible to reach the Disney Reservation Center by phone. The number to call is: 407-828-8101. International members: (407) 939-7860

Walt Disney World Gas Stations

HESS - Pleasure Island
Hours:Open 24 hours
Self-serve gas, convenience store, gift shop.

HESS QUICK MART, Disney-MGM Studios/Boardwalk
Hours:Open 24 hours
Self-serve gas, car wash, convenience store, gift shop.

HESS QUICK MART, Magic Kingdom - World Drive
Hours: Gas Islands - 7am to 2 hours after MK closing, daily
Self-service gas islands and a convenience store.

AAA Car Care Center - Complete automotive repairs and towing services to guests and cast members

Auto Repair:
Monday through Friday 7:00am until 6:00pm, Saturday 7:00am until 4:00pm

Towing (Car Care One) - 7 days a week 7:30am to 10:00pm
Complimentary to all guests on property. Disabled vehicles are towed to the AAA Car Care Center on property for servicing. Should you wish to have your vehicle serviced at the AAA Car Care Center, you will be charged for any repairs.

Walt Disney World from Orlando International (MCO)

528 West to I-4 West to Walt Disney World Exits

417 West to 536 West to Walt Disney World Exits

417 West to Osceola Pkwy to Walt Disney World Exits

Walt Disney World Exits:

Exit 68 = 535 nearest exit to Downtown Disney Area.

Exit 67 = Epcot Center Drive nearest exit for Epcot and Epcot Resort Area.

Exit 65 = Osceola Pkwy nearest exit for Disney's Wide World of Sports and most direct route to Animal Kingdom and the Animal Kingdom Resort Area.

Exit 64A/B = 192 (Irlo Bronson Memorial Hwy) Although nearest to Walt Disney World Main Entrance (World Drive) not recommended if coming from Airport.

PAL Mickey

 
Although you don't have to stay at a Disney Resort to purchase a PAL Mickey, we thought it would be fun to place this information here for anyone who is interested in PAL Mickey.

Experience the enchantment of Walt Disney World Resort with the ultimate Disney expert, Pal Mickey. This huggable, interactive Mickey Mouse plush will let you in on insider park tips, give you parade and showtime reminders, tell you when your favorite characters are nearby, and let you know about short waits at your favorite attractions. Pal Mickey will entertain kids of all ages with his jokes, interactive games and fun facts that will make your visit to the Walt Disney World Resort truly magical.

Delight in over 700 fun facts and Theme Park tips.

 

Innovative technology ensures that Pal Mickey knows where he is while exploring the four Theme Parks, and he will share information with you at just the right time and place.

 

The entertainment continues outside of the Walt Disney World Resort and even back home, where he will share his jokes and play interactive games.

The cost of Pal Mickey is $65.00 plus tax. Pal Mickey is no longer available for rental due to it's popularity.

Pal Mickey is available in English and Spanish languages.

Magic Kingdom

Pal Mickey is available for purchase at the following locations throughout the Magic Kingdom Park:

• Main Street Cinema
• Main Street Toy Store  
• Newsstand  
• Emporium  
• Mickey's Star Traders
• County Bounty  
• Agrabah Bazaar

Pal Mickey has something to tell you about each of the following Magic Kingdom Park attractions:

• Walt Disney World Railroad
• Space Mountain
• Astro Orbiter
• Buzz Lightyear
• Mad Tea Party
• Goofy's Barnstormer
• Cinderella Castle
• The Many Adventures of Winnie the Pooh
• Snow White's Scary Adventures
• Mickey's PhilharMagic
• Cinderella's Golden Carousel
• Peter Pan's Flight
• Haunted Mansion
• Diamond Horseshoe
• Liberty Square Riverboat
• Country Bear Jamboree
• Tom Sawyer Island
• Splash Mountain
• Big Thunder Mountain Railroad
• Pirates of the Caribbean
• Jungle Cruise
• Swiss Family Treehouse

Hear Pal Mickey's tips about the following Magic Kingdom Park events:

• Adventureland character greetings
• Cinderella's Surprise Celebration
• Share a Dream Come True Parade
• Toontown character greetings
• Fantasyland Character Festival character greetings

Pal Mickey will tell you about short wait times at the following attractions:

• Space Mountain
• Buzz Lightyear's Space Ranger Spin
• The Many Adventures of Winnie the Pooh

Epcot

Pal Mickey is available for purchase at the following locations throughout Epcot:

• Camera Center
• MouseGear
• Port of Entry
• Mexico Showcase
• International Gateway Stroller Shop

Pal Mickey has something to tell you about each of the following Epcot attractions:

• Spaceship Earth
• Innoventions
• Test Track
• World Showcase
• Future World
• Mission: SPACE
• Fountain of Nations
• Land Pavilion
• Journey into Imagination with Figment
• Honey, I Shrunk the Audience
• Universe of Energy
• Mexico Pavilion
• Norway Pavilion
• Maelstrom
• China Pavilion
• Germany Pavilion
• Italy Pavilion
• American Adventure
• Japan Pavilion
• Morocco Pavilion
• France Pavilion
• United Kingdom Pavilion
• Canada Pavilion

Hear Pal Mickey's tips about the following Epcot events:

• IllumiNations
• Dolphin and Cuttlefish at the Living Seas
• Innoventions West character greetings
• World Showcase character greetings
• World Showcase entertainment offerings

Disney-MGM Studios

Pal Mickey is available for purchase at the following locations throughout the Disney-MGM Studios:

• Darkroom
• Mickey's of Hollywood
• Sorcerer's Hat Shop
• Legends of Hollywood
• Golden Age Souvenirs
• AFI Studio Showcase

Pal Mickey has something to tell you about each of the following Disney-MGM Studios attractions:

• Crossroads
• Sunset Boulevard
• Animation Studio
• Great Movie Ride
• Sorcerer's Hat
• The Twilight Zone Tower of Terror
• Rock 'n' Roller Coaster
• Sounds Dangerous
• Gertie the Dinosaur
• Indiana Jones Epic Stunt Spectacular
• Star Tours
• Muppet Vision 3-D
• Al's Toy Barn
• New York Street
• Catastrophe Canyon
• Honey, I Shrunk the Kids Movie Set Adventure
• Playhouse Disney
• Voyage of the Little Mermaid
• One Man's Dream
• Who Wants to be a Millionaire
• Backlot Tour

Hear Pal Mickey's tips about the following Disney-MGM Studios events:

• Beauty and the Beast stage show
• Sorcerer's Hat character greetings
• Fantasmic
• Mickey Avenue character greetings
• Stars and Motor Cars Parade

Pal Mickey will tell you about short wait times at the following attractions:

• The Twilight Zone Tower of Terror
• Rock 'n' Roller Coaster

Disney's Animal Kingdom Theme Park

Pal Mickey is available for purchase at the following locations throughout Disney's Animal Kingdom Theme Park:

• Outpost
• Disney Outfitters
• Island Mercantile
• Mombasa Marketplace
• Chester and Hester's Dinosaur Treasures

Pal Mickey has something to tell you about each of the following Disney's Animal Kingdom Theme Park attractions:

• Harambe Village
• Pangani Trail
• Rafiki's Planet Watch
• Kilimanjaro Safaris Expedition
• Dinoland U.S.A.
• Boneyard
• DINOSAUR
• Primeval Whirl
• Dino-rama
• Discovery Island
• It's Tough to be a Bug!
• Tree of Life
• Maharajah Jungle Trek
• Kali River Rapids
• Flights of Wonder

Hear Pal Mickey's tips about the following Disney's Animal Kingdom Theme Park events:

• Island Mercantile character greetings
• Mickey's Jammin' Jungle Parade
• Tarzan Rocks
• Character Landing character greetings
• Wonders of the Wild character greetings.